113 lines
5.6 KiB
HTML
Executable File
113 lines
5.6 KiB
HTML
Executable File
<!--
|
|
|
|
/*********************************************************************************
|
|
* SugarCRM is a customer relationship management program developed by
|
|
* SugarCRM, Inc. Copyright (C) 2004 - 2009 SugarCRM Inc.
|
|
*
|
|
* This program is free software; you can redistribute it and/or modify it under
|
|
* the terms of the GNU General Public License version 3 as published by the
|
|
* Free Software Foundation with the addition of the following permission added
|
|
* to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK
|
|
* IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY
|
|
* OF NON INFRINGEMENT OF THIRD PARTY RIGHTS.
|
|
*
|
|
* This program is distributed in the hope that it will be useful, but WITHOUT
|
|
* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
|
|
* FOR A PARTICULAR PURPOSE. See the GNU General Public License for more
|
|
* details.
|
|
*
|
|
* You should have received a copy of the GNU General Public License along with
|
|
* this program; if not, see http://www.gnu.org/licenses or write to the Free
|
|
* Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
|
|
* 02110-1301 USA.
|
|
*
|
|
* You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road,
|
|
* SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com.
|
|
*
|
|
* The interactive user interfaces in modified source and object code versions
|
|
* of this program must display Appropriate Legal Notices, as required under
|
|
* Section 5 of the GNU General Public License version 3.
|
|
*
|
|
* In accordance with Section 7(b) of the GNU General Public License version 3,
|
|
* these Appropriate Legal Notices must retain the display of the "Powered by
|
|
* SugarCRM" logo. If the display of the logo is not reasonably feasible for
|
|
* technical reasons, the Appropriate Legal Notices must display the words
|
|
* "Powered by SugarCRM".
|
|
********************************************************************************/
|
|
|
|
/*********************************************************************************
|
|
|
|
********************************************************************************/
|
|
|
|
-->
|
|
|
|
|
|
<!--
|
|
|
|
/*********************************************************************************
|
|
* SugarCRM is a customer relationship management program developed by
|
|
* SugarCRM, Inc. Copyright (C) 2004 - 2009 SugarCRM Inc.
|
|
*
|
|
* This program is free software; you can redistribute it and/or modify it under
|
|
* the terms of the GNU General Public License version 3 as published by the
|
|
* Free Software Foundation with the addition of the following permission added
|
|
* to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK
|
|
* IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY
|
|
* OF NON INFRINGEMENT OF THIRD PARTY RIGHTS.
|
|
*
|
|
* This program is distributed in the hope that it will be useful, but WITHOUT
|
|
* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
|
|
* FOR A PARTICULAR PURPOSE. See the GNU General Public License for more
|
|
* details.
|
|
*
|
|
* You should have received a copy of the GNU General Public License along with
|
|
* this program; if not, see http://www.gnu.org/licenses or write to the Free
|
|
* Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
|
|
* 02110-1301 USA.
|
|
*
|
|
* You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road,
|
|
* SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com.
|
|
*
|
|
* The interactive user interfaces in modified source and object code versions
|
|
* of this program must display Appropriate Legal Notices, as required under
|
|
* Section 5 of the GNU General Public License version 3.
|
|
*
|
|
* In accordance with Section 7(b) of the GNU General Public License version 3,
|
|
* these Appropriate Legal Notices must retain the display of the "Powered by
|
|
* SugarCRM" logo. If the display of the logo is not reasonably feasible for
|
|
* technical reasons, the Appropriate Legal Notices must display the words
|
|
* "Powered by SugarCRM".
|
|
********************************************************************************/
|
|
|
|
/*********************************************************************************
|
|
|
|
********************************************************************************/
|
|
|
|
-->
|
|
|
|
|
|
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
|
|
|
|
|
|
<h1>Emails Group Inbox</h1>
|
|
|
|
<p>Use the Group Inbox page to assign emails from the group inbox to a specific user or team. This page displays the following information:
|
|
<ul>
|
|
<li>A Search sub-panel where you can enter information such as the email status and subject to find a specific email.
|
|
|
|
<li>An Assignment sub-panel that enables you to assign some or all group emails to a specific user or team using one of the following options:
|
|
<ul>
|
|
<li>Direct Assign: The user selects the users and assigns the emails to them.
|
|
<li>Round Robin: The assigned emails are distributed equally among assigned users.
|
|
<li>Least Busy: The system counts the emails marked as Assigned or Unread in the user inbox and routes assigned emails to the user who has the lowest number of assigned or unread emails. When all the users have an equal number of assigned emails, the system switches to the round robin mode.
|
|
/ul>
|
|
|
|
<li>
|
|
A Group Inbox sub-panel where you can view existing group emails, check for new emails, and export some or all the emails to your local machine.
|
|
<ul>
|
|
<li>To check for new emails, click <span class="helpButton">Check Mail</span>.>
|
|
<li>To export some emails, select them from the list, click <span class="helpButton">Export</span>, and choose Selected Records. To export all the emails on the page, choose Current Page; to export all the emails, select Entire list.
|
|
|
|
|
|
|