349 lines
12 KiB
PHP
349 lines
12 KiB
PHP
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<?php
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if(!defined('sugarEntry') || !sugarEntry) die('Not A Valid Entry Point');
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/*********************************************************************************
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* SugarCRM is a customer relationship management program developed by
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* SugarCRM, Inc. Copyright (C) 2004-2010 SugarCRM Inc.
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*
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* This program is free software; you can redistribute it and/or modify it under
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* the terms of the GNU Affero General Public License version 3 as published by the
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* Free Software Foundation with the addition of the following permission added
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* to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK
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* IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY
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* OF NON INFRINGEMENT OF THIRD PARTY RIGHTS.
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*
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* This program is distributed in the hope that it will be useful, but WITHOUT
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* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
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* FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more
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* details.
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*
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* You should have received a copy of the GNU Affero General Public License along with
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* this program; if not, see http://www.gnu.org/licenses or write to the Free
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* Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
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* 02110-1301 USA.
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*
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* You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road,
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* SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com.
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*
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* The interactive user interfaces in modified source and object code versions
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* of this program must display Appropriate Legal Notices, as required under
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* Section 5 of the GNU Affero General Public License version 3.
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*
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* In accordance with Section 7(b) of the GNU Affero General Public License version 3,
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* these Appropriate Legal Notices must retain the display of the "Powered by
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* SugarCRM" logo. If the display of the logo is not reasonably feasible for
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* technical reasons, the Appropriate Legal Notices must display the words
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* "Powered by SugarCRM".
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********************************************************************************/
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/*********************************************************************************
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* Description: TODO: To be written.
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* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc.
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* All Rights Reserved.
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* Contributor(s): ______________________________________..
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********************************************************************************/
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// Case is used to store customer information.
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class aCase extends SugarBean {
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var $field_name_map = array();
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// Stored fields
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var $id;
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var $date_entered;
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var $date_modified;
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var $modified_user_id;
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var $assigned_user_id;
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var $case_number;
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var $resolution;
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var $description;
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var $name;
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var $status;
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var $priority;
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var $created_by;
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var $created_by_name;
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var $modified_by_name;
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// These are related
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var $bug_id;
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var $account_name;
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var $account_id;
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var $contact_id;
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var $task_id;
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var $note_id;
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var $meeting_id;
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var $call_id;
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var $email_id;
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var $assigned_user_name;
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var $account_name1;
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var $table_name = "cases";
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var $rel_account_table = "accounts_cases";
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var $rel_contact_table = "contacts_cases";
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var $module_dir = 'Cases';
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var $object_name = "Case";
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var $importable = true;
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/** "%1" is the case_number, for emails
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* leave the %1 in if you customize this
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* YOU MUST LEAVE THE BRACKETS AS WELL*/
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var $emailSubjectMacro = '[CASE:%1]';
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// This is used to retrieve related fields from form posts.
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var $additional_column_fields = Array('bug_id', 'assigned_user_name', 'assigned_user_id', 'contact_id', 'task_id', 'note_id', 'meeting_id', 'call_id', 'email_id');
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var $relationship_fields = Array('account_id'=>'accounts', 'bug_id' => 'bugs',
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'task_id'=>'tasks', 'note_id'=>'notes',
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'meeting_id'=>'meetings', 'call_id'=>'calls', 'email_id'=>'emails',
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);
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function aCase() {
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parent::SugarBean();
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global $sugar_config;
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if(!$sugar_config['require_accounts']){
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unset($this->required_fields['account_name']);
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}
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$this->setupCustomFields('Cases');
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foreach ($this->field_defs as $field) {
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$this->field_name_map[$field['name']] = $field;
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}
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}
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var $new_schema = true;
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function get_summary_text()
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{
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return "$this->name";
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}
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function listviewACLHelper(){
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$array_assign = parent::listviewACLHelper();
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$is_owner = false;
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if(!empty($this->account_id)){
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if(!empty($this->account_id_owner)){
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global $current_user;
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$is_owner = $current_user->id == $this->account_id_owner;
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}
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}
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if(!ACLController::moduleSupportsACL('Accounts') || ACLController::checkAccess('Accounts', 'view', $is_owner)){
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$array_assign['ACCOUNT'] = 'a';
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}else{
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$array_assign['ACCOUNT'] = 'span';
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}
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return $array_assign;
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}
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function create_export_query(&$order_by, &$where, $relate_link_join='')
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{
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$custom_join = $this->custom_fields->getJOIN(true, true,$where);
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if($custom_join)
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$custom_join['join'] .= $relate_link_join;
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$query = "SELECT
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cases.*,
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accounts.name as account_name,
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users.user_name as assigned_user_name";
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if($custom_join){
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$query .= $custom_join['select'];
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}
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$query .= " FROM cases ";
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$query .= " LEFT JOIN users
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ON cases.assigned_user_id=users.id";
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$query .= " LEFT JOIN accounts
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ON cases.account_id=accounts.id AND accounts.deleted=0";
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if($custom_join){
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$query .= $custom_join['join'];
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}
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$where_auto = " cases.deleted=0
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";
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if($where != "")
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$query .= " where $where AND ".$where_auto;
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else
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$query .= " where ".$where_auto;
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if($order_by != "")
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$query .= " ORDER BY $order_by";
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else
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$query .= " ORDER BY cases.name";
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return $query;
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}
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function save_relationship_changes($is_update)
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{
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parent::save_relationship_changes($is_update);
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if (!empty($this->contact_id)) {
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$this->set_case_contact_relationship($this->contact_id);
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}
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}
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function set_case_contact_relationship($contact_id)
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{
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global $app_list_strings;
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$default = $app_list_strings['case_relationship_type_default_key'];
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$this->load_relationship('contacts');
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$this->contacts->add($contact_id,array('contact_role'=>$default));
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}
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function fill_in_additional_list_fields()
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{
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parent::fill_in_additional_list_fields();
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/*// Fill in the assigned_user_name
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//$this->assigned_user_name = get_assigned_user_name($this->assigned_user_id);
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$account_info = $this->getAccount($this->id);
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$this->account_name = $account_info['account_name'];
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$this->account_id = $account_info['account_id'];*/
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}
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function fill_in_additional_detail_fields()
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{
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parent::fill_in_additional_detail_fields();
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// Fill in the assigned_user_name
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$this->assigned_user_name = get_assigned_user_name($this->assigned_user_id);
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$this->created_by_name = get_assigned_user_name($this->created_by);
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$this->modified_by_name = get_assigned_user_name($this->modified_user_id);
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$account_info = $this->getAccount($this->id);
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$this->account_name = $account_info['account_name'];
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$this->account_id = $account_info['account_id'];
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}
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/** Returns a list of the associated contacts
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* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc..
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* All Rights Reserved..
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* Contributor(s): ______________________________________..
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*/
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function get_contacts()
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{
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$this->load_relationship('contacts');
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$query_array=$this->contacts->getQuery(true);
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//update the select clause in the retruned query.
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$query_array['select']="SELECT contacts.id, contacts.first_name, contacts.last_name, contacts.title, contacts.email1, contacts.phone_work, contacts_cases.contact_role as case_role, contacts_cases.id as case_rel_id ";
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$query='';
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foreach ($query_array as $qstring) {
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$query.=' '.$qstring;
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}
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$temp = Array('id', 'first_name', 'last_name', 'title', 'email1', 'phone_work', 'case_role', 'case_rel_id');
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return $this->build_related_list2($query, new Contact(), $temp);
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}
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function get_list_view_data(){
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global $current_language;
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$app_list_strings = return_app_list_strings_language($current_language);
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$temp_array = $this->get_list_view_array();
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$temp_array['NAME'] = (($this->name == "") ? "<em>blank</em>" : $this->name);
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$temp_array['PRIORITY'] = empty($this->priority)? "" : $app_list_strings['case_priority_dom'][$this->priority];
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$temp_array['STATUS'] = empty($this->status)? "" : $app_list_strings['case_status_dom'][$this->status];
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$temp_array['ENCODED_NAME'] = $this->name;
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$temp_array['CASE_NUMBER'] = $this->case_number;
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$temp_array['SET_COMPLETE'] = "<a href='index.php?return_module=Home&return_action=index&action=EditView&module=Cases&record=$this->id&status=Closed'>".SugarThemeRegistry::current()->getImage("close_inline","title=".translate('LBL_LIST_CLOSE','Cases')." border='0'")."</a>";
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//$temp_array['ACCOUNT_NAME'] = $this->account_name; //overwrites the account_name value returned from the cases table.
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return $temp_array;
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}
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/**
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builds a generic search based on the query string using or
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do not include any $this-> because this is called on without having the class instantiated
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*/
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function build_generic_where_clause ($the_query_string) {
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$where_clauses = Array();
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$the_query_string = $this->db->quote($the_query_string);
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array_push($where_clauses, "cases.name like '$the_query_string%'");
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array_push($where_clauses, "accounts.name like '$the_query_string%'");
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if (is_numeric($the_query_string)) array_push($where_clauses, "cases.case_number like '$the_query_string%'");
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$the_where = "";
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foreach($where_clauses as $clause)
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{
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if($the_where != "") $the_where .= " or ";
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$the_where .= $clause;
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}
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if($the_where != ""){
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$the_where = "(".$the_where.")";
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}
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return $the_where;
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}
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function set_notification_body($xtpl, $case)
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{
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global $app_list_strings;
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$xtpl->assign("CASE_SUBJECT", $case->name);
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$xtpl->assign("CASE_PRIORITY", (isset($case->priority) ? $app_list_strings['case_priority_dom'][$case->priority]:""));
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$xtpl->assign("CASE_STATUS", (isset($case->status) ? $app_list_strings['case_status_dom'][$case->status]:""));
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$xtpl->assign("CASE_DESCRIPTION", $case->description);
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return $xtpl;
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}
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function bean_implements($interface){
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switch($interface){
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case 'ACL':return true;
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}
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return false;
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}
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function save($check_notify = FALSE){
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return parent::save($check_notify);
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}
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/**
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* retrieves the Subject line macro for InboundEmail parsing
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* @return string
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*/
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function getEmailSubjectMacro() {
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global $sugar_config;
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return (isset($sugar_config['inbound_email_case_subject_macro']) && !empty($sugar_config['inbound_email_case_subject_macro'])) ?
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$sugar_config['inbound_email_case_subject_macro'] : $this->emailSubjectMacro;
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}
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function getAccount($case_id){
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$ret_array = array();
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$query = "SELECT acc.id, acc.name from accounts acc, cases where acc.id = cases.account_id and cases.id = '" . $case_id . "' and cases.deleted=0 and acc.deleted=0";
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$result = $this->db->query($query,true," Error filling in additional detail fields: ");
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// Get the id and the name.
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$row = $this->db->fetchByAssoc($result);
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if($row != null){
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$ret_array['account_name'] = stripslashes($row['name']);
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$ret_array['account_id'] = $row['id'];
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}
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else{
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$ret_array['account_name'] = '';
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$ret_array['account_id'] = '';
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}
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return $ret_array;
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}
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}
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?>
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